Privacy Policy
HOLLOW & HEARTH
Your privacy matters. This policy outlines how your personal information is collected, used, stored, and protected when you visit this website or work with Hollow & Hearth.
If you have any questions about this policy or how your information is handled, you’re welcome to contact me at:
steph@hollowandhearth.com
Our Commitment to Privacy
Hollow & Hearth is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using this website or providing personal information, you acknowledge that you have read and understood this Privacy Policy.
You are not required to provide personal information, however doing so may affect your ability to access certain services or make enquiries.
Personal Information We Collect
The personal information we may collect includes, but is not limited to:
Your name
Email address
Phone number
Enquiry details
Booking information
Any information you voluntarily provide via forms, questionnaires, or direct communication
If we receive personal information from third parties, it will be handled in accordance with this Privacy Policy.
How We Use Your Information
Your personal information may be used for purposes including:
Responding to enquiries and communications
Managing bookings and client records
Delivering photography services and products
Sending relevant updates or marketing communications (where consent is given)
Internal record keeping and business administration
Legal and compliance obligations
Your information will only be used for purposes reasonably related to your interaction with Hollow & Hearth.
Disclosure of Personal Information
Your personal information may be disclosed:
To service providers required to deliver products or services (such as gallery platforms or payment providers)
Where required by law
With your consent
Where third parties are involved, reasonable steps are taken to ensure your information is handled securely and in line with this policy.
Storage & Security
Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information is stored securely using trusted platforms and systems appropriate for small business operations.
Access & Correction
You may request access to the personal information held about you, subject to certain legal exceptions.
If you believe any information held is inaccurate, out of date, or incomplete, you may request a correction by contacting me. Requests will be responded to within a reasonable timeframe.
Marketing & Unsubscribing
You may opt out of email communications at any time by:
Clicking the unsubscribe link in emails, or
Contacting me directly
Cookies & Website Data
This website may use cookies to improve functionality and user experience. Cookies do not personally identify you but may collect anonymous usage data.
You can disable cookies in your browser settings if preferred.
Embedded Content
Pages on this site may include embedded content (such as videos or social media). Embedded content behaves as if you have visited the external website directly and may collect data according to their own privacy policies.
Data Retention
Personal information is retained only for as long as necessary to fulfil its purpose, or as required by legal or administrative obligations.
Complaints
If you believe your privacy has been breached, please contact me directly. Complaints will be handled seriously and responded to promptly.
If you are not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Hollow & Hearth
Email: steph@hollowandhearth.com
Website: www.hollowandhearth.com