Terms And Conditions

HOLLOW AND HEARTH

Thank you for choosing Hollow & Hearth. These terms exist to protect both your experience and the care that goes into each session. By paying a retainer or proceeding with a booking, you agree to the following.

  • All sessions require a non-refundable retainer to secure your date.
    This retainer is deducted from your chosen collection.

    • Maternity, Newborn, Families, Couples, Cake Smash, Boudoir: $100 retainer

    • Seasonal minis: Retainer may vary to accommodate to session requirements. Retainers vary from $50-$200

    Retainers are non-refundable under all circumstances, including cancellation or no-show.

    • Full payment is due by the date specified in your booking proposal. No less then 48 hours from your session.

    • Additional upgrades may be applied after your session at $300 package upgrade

    • Accepted payment methods include bank transfer, card, and Afterpay

    • Card processing fees may apply

    Prices are subject to change at any time and are locked in once a retainer is paid.

    • Sessions may be rescheduled with at least 7 days notice, subject to availability.

    • Cancellations made less than 7 days before the session will forfeit the deposit.

    • If I need to cancel due to illness or emergency, your deposit will be fully refunded or transferred to a new date of your choice.

    • For newborn sessions, we understand babies arrive on their own schedule — your due date holds a tentative booking and we will confirm once baby arrives.

  • Sessions are scheduled intentionally to allow for a calm, unrushed experience.

    • Studio sessions are held primarily on weekdays between 9am and 4pm

    • Weekend and after-hours sessions may be available by request and may incur a surcharge

    • Public holiday sessions are by request only and incur a $100 surcharge

    • Please arrive on time for your session. Late arrivals may result in a shortened session time.

    • For studio sessions, please allow time to settle in, especially with little ones.

    • Newborn sessions are baby-led and may take 2-3 hours including feeds and settling time.

  • Sessions may take place in the studio or at an outdoor location that holds meaning for you.

    • Sessions outside a 60km radius from Pimpama may incur a travel fee.

    • Travel beyond South East Queensland and Northern NSW is available by request

    • Worldwide travel is considered for all sessions. Travel costs are ontop of packages and are required to be paid in full so travel arrangements can be made.

    • Images are typically delivered within 2-5 weeks of your session via a private online gallery.

    • During busy periods (Christmas, spring), turnaround may extend to 4-7 weeks.

    • Rush delivery may be available for an additional fee — please enquire.

    • Unedited, raw images are not provided, as they serve as the foundation for the final edited work.

    Screenshots, downloads, or sharing of unpurchased images is strictly prohibited.

    • All prints and products are ordered through professional labs to ensure the highest quality.

    • Prices for prints and products are available upon request.

    • Products are typically delivered within 2-4 weeks of ordering.

  • Hollow & Hearth is a calm, respectful space.

    Any abusive, threatening, or inappropriate behaviour toward Stephanie, staff, or equipment will result in immediate session cancellation without refund. Service may be refused at any time.

    • By booking a session, you grant permission for images to be used in my portfolio, website, and social media unless otherwise specified in writing.

    • If you prefer your images to remain private, please let me know before your session and I will honour your request.

    • I will never sell your images to third parties.

    • All images remain the copyright of Hollow & Hearth Photography.

    • Personal print release is included with all digital packages — you may print images for personal use.

    • Images may not be used for commercial purposes without written permission.

    • Please do not edit, crop, or apply filters to images. They are delivered as a finished product.

    • While every care is taken, Hollow & Hearth Photography is not liable for any injury or loss during a session.

    • Parents/guardians are responsible for the safety of their children at all times during outdoor sessions.

    • For newborn sessions, safety is my absolute priority. I am trained in safe newborn posing and will never put your baby in an unsafe position.

    • In the event of circumstances beyond my control (severe weather, illness, family emergency, government restrictions), sessions will be rescheduled at no additional cost.

    • I am not liable for circumstances that prevent me from fulfilling a booking due to events outside my control.

    • If you are unhappy with any aspect of your experience, please contact me within 7 days of receiving your gallery.

    • I am committed to resolving any issues and ensuring you are happy with your images.

Last updated: February 2026

Have questions about the T&c’s?

Pregnant woman in white dress sitting among rocks on a beach, black and white photo.