TERMS & CONDITIONS

Thank you for choosing Missed Moments Photography. By proceeding with a payment through Missed Moments Photography, you acknowledge and accept the following terms and conditions.

Session Fee:

Each session with Missed Moments Photography carries its own fees, as detailed on our Pricing Pages. To secure your session, a non-refundable $100 retainer is required.

Payments:

Clients, by paying the retainer, commit to paying the full amount of their selected collection on specified due dates. Additional images chosen after the session will be invoiced separately at a rate of $30 per digital image.

Payment Methods:

We accept Cash, Card, Bank transfer, and Afterpay. A card processing fee may apply for card payments.

Online Galleries:

When booking with Missed Moments Photography, clients acknowledge that images are presented in a proofing gallery for selection via an online platform. Sharing or screenshotting images is prohibited and may result in the immediate removal of images or additional fees. Final galleries are provided to clients through the same online platform and are available for download within 30 days.

Proofing Galleries:

Proofing galleries are accessible for 7 days before expiration. Failure to make selections within this period incurs a $50 gallery reactivation fee.

Final Digital Galleries:

Delivered to the provided email, final galleries are available for 30 days. Failure to download within this timeframe results in a $50 gallery reactivation fee.

Fees:

Missed Moments Photography has various fees, including a $100 retainer fee (deducted from the selected collection), rescheduling fees, gallery reactivation fees, and more.

Cancellations & Rescheduling:

No extra charge for rescheduling with at least 5 days' notice; however, last-minute cancellations incur a $100 fee. Multiple reschedules may require additional payments.

Late Fee/No Shows:

Latecomers risk session cancellation after 45 mins from the scheduled start time, with forfeiture of the retainer. Timely communication can avoid fees.

Allocated Time:

Sessions have allocated time frames for optimal client experience. Lateness results in a time reduction.

Refunds:

No refunds for canceled sessions or pre-purchased gift vouchers. Credits are provided for rescheduling under specific conditions.

Faulty/Damaged Product:

Contact us promptly for faulty/damaged products upon arrival. Items damaged post-delivery are replaceable only if a fault has occurred.

Promotions:

Promotions do not apply to current bookings or prepaid sessions. Offers may not be combined and are not redeemable for cash or products.

Image Use:

Images provided are for personal use only and may not be used commercially without written consent.

Special Requirements:

Inform us of any family members with special needs or circumstances through your client questionnaire or email.

Respect in the Studio:

Disorderly conduct or disrespect towards Stephanie Pritchard and equipment may result in session cancellation without refund. We reserve the right to refuse service at any time.